It takes more than good social skills to get what you want from your child's teacher, your hairdresser, mechanic, hotel reservation agent and more. Encounters that were once simple are now like mini-excursions to a foreign land.

Say The Magic Words: How To Get What You Want From The People Who Have What You Need is your passport to mastering these daily encounters. You'll find the most effective way to get what you want and need--and know what not to say and do. The insights and information come directly from the pros, people who have spent years in their particular line of work and their advice is entertaining and unnervingly candid.

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AUTHOR
Lynnette Padwa is the author of the best-selling book, Everything You Pretend to Know And Are Afraid Someone Will Ask, and co-author of If You Could Hear What I See (with Kathy Buckley), Moses on Management (with David Baron), and For Mothers of Difficult Daughters (with Dr. Charney Herst). She lives in Los Angeles.

AUTHOR WEBSITE
LynettePadwa.com

NARRATOR
Matilda Novak is an actress living in Los Angeles, CA. In addition to credits as an associate producer and producer, Matilda made her directorial debut with the award winning production of Pushkin and the Queen of Spades in 2004. Performing remains her greatest joy.

NARRATOR WEBSITE
MatildaNovak.voice123.com

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Library Journal
"Padwa's very practical guide focuses on knowing the motivations and priorities of experts and using this knowledge to negotiate the best deal or service... Matilda Novak narrates the program and keeps the listener's interest. Highly recommended, this audiobook is eesential for all consumer affairs collections."

AudioFile
"The optimistic message is made even more positive and entertaining by Matilda Novak's upbeat reading."

Kliatt
"The presentations are consistently organized, clear, and precise, as is the chipper narration by Novak. This is an excellent reference for the home or library and particularly great for YAs just stepping out into the world."

Publisher's Weekly
"A highly practical guide to modern-day etiquette."